Policies - About - The Car Guys

Company Policies

At The Car Guys we believe in transparency. We have made readily available our customer policies which you may want to view.

Available Policies are:

Complaints Policy
Compliance Monitoring Plan
FCA Status
GDPR Policy
ICO Number
Initial Disclosure Document
Treating Customers Fairly Policy
Vulnerable Customer Policy

If you wish to view any of the below policies, please e-mail us at: admin@thecarguys-tcg.com and we'll get back to you as soon as possible.

01582249200

contact@thecarguys-tcg.com

The Car Guys, 64 Luton Road, Dunstable, LU5 4JN

Opening Hours
Monday 7th	11am to 6pm
Tuesday 8th	11am to 6pm
Wednesday 2nd	11am to 6pm
Thursday 3rd	11am to 6pm
Friday 4th	11am to 6pm
Saturday 5th	11am to 6pm
Sunday 6th	Closed

Content may be computer generated, whilst every effort has been made to ensure the accuracy of the website content, some errors may occur. It is important that you do not rely solely on this information or images, but check with your supplying dealer any items that may affect your decision to purchase this vehicle. Prestige Car Zone Limited VAT No. 324325431 / Company No. 11257035 / FCA No. 921525 / ICO No. ZA683265 Prestige Car Zone Limited T/A The Car Guys is authorised and regulated by the Financial Conduct Authority, 921525. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We do/always receive a commission for introducing a customer. We are only able to offer finance products from these providers. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact The Car Guys at 64 Luton Road, Dunstable, LU5 4JN. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk Registered in England & Wales: 11257035 Registered Office: Address: 36 Herent Drive, Ilford, England, IG5 0HE BL Automotive LTD VAT No. 383883645 / Company No. 11794901 / FCA No. 976802 / ICO No. ZB362085 BL Automotive LTD T/A The Car Guys is authorised and regulated by the Financial Conduct Authority, 976802. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact The Car Guys at 64A Luton Road, Dunstable, LU5 4JN. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk Registered in England & Wales: 11794901 Registered Office: 64A Luton Road, Dunstable, Bedfordshire, England, LU5 4JN